ONLINE CATALOGUE

Normal view MARC view ISBD view

Communication in organizations : basic skills and conversation models / Henk T. Van der Molen and Yvonne H. Gramsbergen-Hoogland.

By: Molen, Henk T. van der, 1964- [author].
Contributor(s): Gramsbergen-Hoogland, Yvonne H, 1964- [author].
Material type: TextTextPublisher: London, UK : Routledge, 2019Edition: 2nd edition.Description: 200 pages : graphical representations ; 16 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781138552128 (pbk.); 1138552127 (pbk.).Subject(s): Communication in organizations | Interpersonal relationsDDC classification: 658.45
Contents:
MACHINE-GENERATED CONTENTS NOTE: List of tables and figures Preface Acknowledgements Introduction PART I Basic communication skills Regulating skills Listening skills Sender skills PART II Dialogues Interviewing The selection interview The job application interview The performance evaluation interview The career interview The personal problems interview Handling complaints Breaking bad news The sales or acquisition interview PART III Group conversations Decision making Leading meetings Conflict management Negotiating Giving presentations Appendix A: Exercises Appendix B: Role play References Author index Subject index. -- Provided by publisher.
Summary: MACHINE-GENERATED SUMMARY NOTE: "One of the most important requirements of leadership is effective communication. The idea that some people are natural leaders and that others will never learn to show good leadership is now outdated. It has been replaced by the conviction that leadership and communication skills can be learnt. This second edition of Communication in Organizations continues to give clear advice and guidance on communicating in a range of different contexts in the workplace. From handling complaints and breaking bad news to negotiating deals and giving presentations, it explores the building blocks to effective communication skills, nurturing the leadership qualities required in any organization. By defining the abstract concepts of ‘organization’ and ‘communication’, it provides readers with the necessary skills to conduct any conversation on a professional manner. Illustrated with concrete examples throughout, this new edition includes a new chapter on career coaching, with exercises and ideas for role-play to enable the ideas to come alive. The three parts work seamlessly to expand the readers’ conversation skill-set as they progress through the book. Communication in Organizations is an invaluable resource for students of management and business psychology, as well as those taking courses who are already in the workplace. The practical aspects compliment both introductory and advanced courses in interpersonal communication, leadership and business and professional communication." -- Provided by publisher.
    average rating: 0.0 (0 votes)
Current location Collection Call number Status Date due Barcode
Klingemann Library
BUSINESS - Business, Management 658.45 M7327 2019 (Browse shelf) Available 2018-0362

FIRST EDITION: Published by Psychology Press, 2005. -- Title page verso.

BIBLIOGRAPHY NOTE: Includes bibliographical references and index.

MACHINE-GENERATED CONTENTS NOTE:
List of tables and figures
Preface
Acknowledgements
Introduction
PART I Basic communication skills
Regulating skills
Listening skills
Sender skills
PART II Dialogues
Interviewing
The selection interview
The job application interview
The performance evaluation interview
The career interview
The personal problems interview
Handling complaints
Breaking bad news
The sales or acquisition interview
PART III Group conversations
Decision making
Leading meetings
Conflict management
Negotiating
Giving presentations
Appendix A: Exercises
Appendix B: Role play
References
Author index
Subject index.
-- Provided by publisher.

MACHINE-GENERATED SUMMARY NOTE:
"One of the most important requirements of leadership is effective communication. The idea that some people are natural leaders and that others will never learn to show good leadership is now outdated. It has been replaced by the conviction that leadership and communication skills can be learnt. This second edition of Communication in Organizations continues to give clear advice and guidance on communicating in a range of different contexts in the workplace.
From handling complaints and breaking bad news to negotiating deals and giving presentations, it explores the building blocks to effective communication skills, nurturing the leadership qualities required in any organization. By defining the abstract concepts of ‘organization’ and ‘communication’, it provides readers with the necessary skills to conduct any conversation on a professional manner. Illustrated with concrete examples throughout, this new edition includes a new chapter on career coaching, with exercises and ideas for role-play to enable the ideas to come alive. The three parts work seamlessly to expand the readers’ conversation skill-set as they progress through the book.
Communication in Organizations is an invaluable resource for students of management and business psychology, as well as those taking courses who are already in the workplace. The practical aspects compliment both introductory and advanced courses in interpersonal communication, leadership and business and professional communication." -- Provided by publisher.

CATALOGUING: copy descriptive cataloguing + additions/corrections + summary + contents, 2018-11-28.

There are no comments for this item.

Log in to your account to post a comment.
Open Library:
Help | Berlin International University of Applied Sciences | Hans-Dieter Klingemann Library | Contact | Legal Notice | Privacy
© 2018-2020 CC-BY-SA Koha Library Software Community | Susanna Bartsch | Last update: September 23, 2019

Um unsere Webseite für Sie optimal zu gestalten und fortlaufend verbessern zu können, verwenden wir Cookies. Durch die weitere Nutzung der Webseite stimmen Sie der Verwendung von Cookies zu.

Powered by Koha

//